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Northborough Office         Natick Office

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386 W.Main Street Suite 14
Northborough, MA 01532
Office Hours Mon-Fri 9-5


209 W. Central Street Suite 210
Natick, MA 01760
Office Hours Mon-Fri 9-5
Please call first to confirm there is a staff member there!

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Mission Statement:
To be the world's trusted source of in-home, elderly companionship and home care.

To Treat Each Other with Dignity and Respect
To Encourage Growth in Ourselves and Others

Meet Our Administrative Staff:

Angela Brunson Bartlett, General Manager,
joined the Home Instead team in 2002.  She leads our organization’s care initiatives and manages our daily operations.  With a degree in Sociology, Angela works with community and industry partners to promote the importance of client-centric nonmedical care. Angela enjoys traveling, gardening, and photographing bugs. If you have questions regarding the type of care you are receiving or how we can better serve you and your family, Angela can help.  She can be reached at

Brenda Orellana, Billing and Payroll Coordinator, joined Home Instead in February 2020 as a CAREGiver. Brenda’s experience in medical billing and bookkeeping was a perfect fit for our administrative team.  Brenda is responsible for client invoicing and CAREGiver payroll. Brenda enjoys spending time with her family and loves to camp.  The ocean is her “happy place”.  If you have any questions regarding your invoice or your long-term care benefits, or you are a CAREGiver with a payroll question, Brenda can help. She can be reached at

Kelley Gallo, Home Care Consultant, joined the Home Instead team in 2020 as a CAREGiver, after many years of business-to- business marketing and consultative sales experience. Kelley assists all potential new clients and their families, helping to educate them on our services and being a resource for care solutions.  Kelley works with community partners to develop a network of likeminded companies focused on high-quality client care.  Kelley enjoys reading mystery novels and playing tennis.  If you, or someone  you know, is interested in learning more about Home Instead’s services, or if you would like to become a trusted referral source for Home Instead, you can reach Kelley at

Arsh Rustogi, Home Care Liaison, joined Home Instead in August 2022. Arsh’s background is in accounting. In High School, he volunteered as a companion at an assisted living facility; an experience that left an indelible impression on him. His easy going and charismatic style makes him the perfect ambassador for Home Instead. His community outreach helps others to learn about the rewards of caregiving and the essential services Home Instead can offer our clients and client families. When not racing cars, you might find Arsh at the local boxing ring. Arsh can be reached at

Deborah Potty, LPN, Clinical Client Care Manager, came to Home Instead in 2009 after 35+ years of nursing experience in acute care hospital settings and a strong background in orthopedics.  Deb conducts initial client assessments and develops plans of care to ensure the best outcomes for our clients and their families.  Additionally, Deb supervises our Personal Care Team and performs Quality Assurance checks ins.  Deb is an avid reader and loves the beach.  If you have questions about your Care Plan, your CAREGiver, or need additional resources in the community, Deb can be reached at

Amanda Williams, Director of Recruitment and Retention, joined Home Instead as a Client Care Manager in 2014.  She was promoted to her current position in September 2018 after completing her Master’s degree in Healthcare Administration. She works to recruit, screen, hire and retain the highest-quality CAREGivers. Amanda enjoys travelling and is a cheerleading coach for teens. If you would like to a refer a friend or have any Human Resource or training questions, Amanda can be reached at  

Ann Mazzola, RN, joined us in 2012 after a career in health education.  As our Clinical Nurse Educator and Care Manager, Ann 
teaches our Personal Care Homemaker course as well as other clinical skills classes, and conducts Companion and Personal Care Assessments.  With her degree in Health Education, Ann is also actively engaged in community outreach and conducts informational seminars on aging, nutrition and other health-related topics.  Ann is a voracious reader and loves working out and playing the piano and guitar.  If you have questions about the training we provide to our CAREGivers or need additional resources in the community, 
Ann can be reached at    

Kathryn Pashapour, Director of Client Care Management, came to Home Instead in August of 2016 with 25+ years of accounting and management experience. Kathy is the lead Client Care Manager, ensuring that clients are receiving the highest quality of care and, as their needs change, Kathy ensures all of Home Instead’s resources are engaged and available to help.  Kathy loves watching movies, gardening, hanging out at the beach and playing with her pets. If you have questions regarding the Client/CAREGiver “fit”, care needs, schedule changes, or CAREGiver feedback, you can reach her at    

Lisa Johnson, Senior Client Care Manager, joined Home Instead in November 2018 as a CAREGiver with many years of experience caring for seniors. Lisa’s willingness to jump in and help proved to be invaluable assets.  Lisa assists with the placement and supervision of the CAREGivers for both Personal Care and Companion clients. She is responsible for the overall case management and communication between client, CAREGiver, and family. Lisa enjoys learning about the history of America’s small towns.  If you have questions regarding schedule changes Lisa can be reached at  

Arissa Andrade, Client Care Management Liaison, joined Home Instead in June 2021.  A former fine arts student, Arissa found her calling and switched to a nursing program and became a Certified Nursing Assistant.  Arissa has a dual role at Home Instead.  She provides supervision and scheduling of CAREGivers and works with clients as a CAREGiver.   She is our “go-to” person for filling in, in a pinch.  Arissa is a talented artist with a knack for special effects make up and spends her time with her lovable dogs and maybe a chicken or two.  Arissa can be reached at

Kristin Brown, Assistant Client Care Manger, joined Home Instead in 2022 as a Care Pro, and moved into her current role in 2023. Her CNA experience made her an invaluable asset to our team. Kristin assists with the placement and supervision of the Care Pros for both Personal Care and Companion clients. She is responsible for the overall case management and communication between client, Care Pro, and family. Kristin reading, crocheting, and scenic drives. If you have questions regarding schedule changes Kristin can be reached at

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