On-Call Phone Number: 508-393-8338

There is always an On-Call Supervisor available to assist you in an emergency. When calling the On-Call Supervisor, please keep the line open for emergency calls only. All non-emergency calls should be made during office hours only. Examples of non-emergency calls are:

•  Payroll questions

•  Requests for vacation time

•  Notification of changes in availability

•  Scheduling questions or return scheduling calls
   

Emergency calls are accepted 24 hours a day, 7 days a week. Examples of emergency calls include:

•  Injuries to clients or CAREGivers

•  Extreme situations that would cause a last minute inability to work a shift

•  Changes in a client's mental or physical condition

•  Hazardous working conditions

•  Situations that could be dangerous to you or the client

•  Scheduling calls if pertaining to next 24 to 48 hours

•  Client appears not to be at home