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On-Call Phone Number: 508-393-8338

There is always an On-Call Supervisor available to assist you in an emergency. When calling the On-Call Supervisor, please keep the line open for emergency calls only. All non-emergency calls should be made during office hours only. Examples of non-emergency calls are:

  •  Payroll questions

  •  Requests for vacation time

  •  Notification of changes in availability

  •  Scheduling questions or return scheduling calls

Emergency calls are accepted 24 hours a day, 7 days a week. Examples of emergency calls include:

  •  Injuries to clients or CAREGivers

  •  Extreme situations that would cause a last minute inability to work a shift

  •  Changes in a client's mental or physical condition

  •  Hazardous working conditions

  •  Situations that could be dangerous to you or the client

  •  Scheduling calls if pertaining to next 24 to 48 hours

  •  Client appears not to be at home

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